Frequently Asked Questions

While the Official Rules outline the complete details of this promotion, your question may already be answered below.

Q1. What are the prizes for this promotion?
A1. THREE THOUSAND (3,000) INSTANT WIN GAME PRIZES: 100 Box Tops® to be awarded to the BTFE-Eligible School of winner's choice.

See the Official Rules for complete details.
Q2. How many prizes could I win?
A2. One instant win game prize per person.
Q3. How do I play the instant win game?
A3. If you have Flash installed on your computer, follow the on-screen instructions on the game page to find out if you won.
Q4. I won the instant win game, but never received an email with more details. What should I do?
A4. To make sure you get emails, add fulfillment@eprizefulfillment.com to your address book. Fill out the form below to let us know you didn’t receive your win email.
Q5. I got a message that I've already entered today, but I haven't. What should I do?
A5. First, make sure you are visiting http://www.costcogoldenticket.com/ directly rather than a bookmarked page in your browser. You may also need to clear your Temporary Internet Files. Just click 'Tools' on the menu bar at the top of your browser and selecting 'Internet Options' from the drop down menu. Choose the 'Delete Files' button and delete all of your Temporary Internet Files. This should help.
Q6. I think I’m having technical issues. What should I do?
A6. Sometimes it's a simple thing like updating your browser. Check to be sure that you have a modern version of Chrome, Internet Explorer, Firefox, or Safari. Also, you may want to be sure you have the latest Flash Player (it's free!) and check your browser preferences section to be sure JavaScript is enabled.
Q7. I’m having trouble entering a code. What should I do?
A7. Make sure you are entering the code exactly as shown. In most cases, this means you would not include spaces and use all lower case letters where applicable.
Q8. I have recently moved or updated my email address. Can I change my registration information for this promotion?
A8. We apologize for any inconvenience, but due to the number of entries we receive, we are unable to change registration information unless you are awarded a prize. If you do win a prize during the promotional period, please contact fulfillment@eprizefulfillment.com and provide your updated information.
Q9. Why can’t I use my P.O. Box address on the registration form?
A9. Your home address allows us to identify your residence for eligibility purposes.

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